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Monitoring (also called project monitoring) refers to periodic performance evaluation against Project Key Performance Indicators (KPIs). The KPIs for CSR projects are typically committed by NGOs to CSR departments in the MoU along with timelines and budget requirements.
SoulAce has been working in the space of Monitoring for a long time and has an established approach, methodology and supportive tools. At a broad level our approach focuses on either obtaining KPIs, budget and timelines from MoU or formalizing the same with CSR and NGO team at the beginning of the project. This is followed by frequent check-in with NGO team and working with them to ensure the project progresses as per the planned timelines and budget to meet the committed KPIs. Our team also interacts with CSR team to update on the project specific progress and send formal updates on regular basis. We also work with CSR departments to ensure that all the information required for regulatory compliance is also available to them.
CSR Monitoring and evaluation is important to ensure alignment with CSR goals and corporate values. It helps in tracking progress against budgets, timelines, and KPIs. It helps to identify gaps, risks, and areas for improvement. It further helps in impact assessment and reporting to stakeholders.
A combination of on-ground surveys & field visits, focused group discussions, interviews with beneficiaries, and technology-driven monitoring. Also, independent third-party evaluations are carried out for unbiased assessments.
Companies avail tech-driven CSR solutions like digital dashboards, AI-driven impact analytics, and real-time monitoring tools to enhance transparency and efficiency in CSR execution.
Companies should use verified data collection methods like structured surveys and real-time tracking. They should implement automated reporting systems to minimize human error and conduct independent audits for cross-verification.
A company should identify KPIs based on industry benchmarks, stakeholder expectations, and project-specific objectives. These indicators help measure progress across environmental, social, and economic dimensions of CSR initiatives.
SoulAce ensures transparency through real-time project tracking with digital tools, third-party evaluations to provide unbiased assessments, and regular stakeholder engagement for accountability.
SoulAce leverages technology by implementing AI-powered dashboards for real-time project tracking. We use geotagging and remote monitoring tools to ensure project transparency and automate data collection and analytics for more accurate reporting. We provide customized CSR software solutions to streamline evaluation and compliance.
CSR monitoring must ensure adherence to Government regulations for instance India's CSR laws under Section 135 of the Companies Act. Maintain ESG (Environmental, Social, and Governance) standards and follow Global sustainability reporting frameworks like GRI, SDGs, and BRSR.
SoulAce follows a structured approach that starts with defining KPIs & Baselines to align goals with measurable outcomes. Next, is data collection through surveys, field visits, stakeholder interviews, and digital tools and to analyze social, economic, and environmental benefits impact measurement is carried out.
Data analysis helps to evaluate program effectiveness and make data-backed recommendations. Further, the structured data-specific reports are used by companies to refine their CSR strategies.
SoulAce engages stakeholders in CSR monitoring through regular consultations, feedback, and participatory evaluations to ensure the CSR programs are relevant, impactful, and aligned with real community needs.
The CSR platform provides a centralized MIS system for all types of CSR initiatives.
Society has transitioned towards the digital, best it is adapting to this transition now.
One of the cornerstones of a successful CSR initiative is its quantification and evaluation.